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Ecom

FAQ

General Questions

Find answers to your questions about ECOM products

ECOM is the revolutionary spatial disinfectant that harnesses the power of CIO2. In compliance with safety regulations by international authority, the World Health Organization (WHO) as well as the US Food and Drug Administration (FDA), our range of ECOM products have been clinically proven to kill germs, bacteria, viruses and fungi.

For years, chlorine dioxide has been universally recognized for its disinfectant properties and antibacterial potency. In appropriate & controlled amounts, it can effectively eliminate harmful bacteria and diminish risk of infections from airborne germs. Chlorine dioxide exists as a gas in normal room temperature. Using the oxidizing action of intramolecular oxygen, chlorine dioxide can effectively oxidize proteins that make up a target virus or bacterium. Also, an efficient deodorizer, chlorine dioxide has the power to oxidize substances that cause foul odors.

Since proteins of allergens – substances that cause allergies – can also be oxidized, to date, ongoing research and clinical studies are being conducted to investigate the effective use of chlorine dioxide gas as a pollen countermeasure in recent years.

Launched in Japan as early as 2002, the ECOM brand unveiled its first car disinfectant and since then, have expanded to a wider array of products to suit different lifestyle and users.
Some of which include:

ECOM E.A Mask – Wearable, clipped-on badge for individual and mobile protection. Eliminates airborne germs, bacteria, viruses & fungi.

ECOM E.A Bear – Similar to the E.A Mask in core function, wearable protection in lanyard form for individuals on-the-go. Enhanced safety features added on strap design.

ECOM Box – Specialized filter with product shell casing. Removes unpleasant odors, molds & mildew. Safe for use inside refrigerators or cold storages to lengthen shelf-life of food and perishables.

ECOM Room Mini (Filter) – Portable air cleaner, which covers up to 200 sq ft and removes harmful gases & formaldehydes, unpleasant odors, tobacco smoke. Also eliminates airborne germs and viruses within an enclosed space. Best used indoors, such as bedrooms, toilets or common living areas. Portable and powered via USB cable, or using 4 x AA batteries.

ECOM Car – Mobile filter for in-vehicle use. Targets unpleasant odors, engine formaldehydes, benzene, TVOC, tobacco smoke & other harmful gases. Easy-clip allows for a fuss-free install in vehicles, seat pockets, car sun visor or door pockets.

ECOM Wash – Washable mesh bags for laundry-use. Penetrates deep into clothes, targeting germs and bacteria, while removing tough odors and stains. More products coming up so be sure to check our website for updates! View all products.

The E.A Mask and E.A Bear are different variants of the same product. Similar in function and dispersal rate, their efficacies lie in their core ingredient, solid chlorine dioxide. The E.A Mask can be worn as a handy clip-on; while the E.A Bear comes with a lanyard and is worn around the neck.

That’s great! You’ll be happy to hear that ECOM products are in strict compliance with the regulations enforced by global leader and international safety authority, the World Health Organization (WHO); warranted “safe for use for any age, and any environment” according to the WHO.

Clinical evidence and more than a decade of studies by independent scientific experts worldwide continue to support the safety of our ECOM products. When used by young children, we highly recommend adult supervision. Be sure to inform your child on the correct use of the products, such as fastening the E.A Mask clip-on properly or wearing the E.A Bear lanyard. As an added safety measure, the E.A Bear lanyard also comes with a quick-release strap feature, that prevents tangling and separates upon excessive force.

ECOM also recommends that you speak with your healthcare provider if you have questions about the best treatment for you and your child’s unique needs when seeking to prevent or manage symptoms or conditions. Please refer to the full product labelling for additional safety information related to the E.A Mask and E.A Bear. More importantly, kindly note that as announced on 14 April 2020 by the Multi-Ministry Taskforce, it is mandatory for all persons in Singapore to wear a mask when leaving their home. Learn more at gov.sg.

Strong clinical evidence, numerous independent research and reputable academic studies by leading experts around the world have shown that solid chlorine dioxide, the core ingredient in our ECOM range of products, when used as directed, is a safe and potent disinfectant.

TWO DECADES OF HOME PROTECTION. Since its unveiling in 2002, ECOM has introduced us to an expansive range of household products (including the patented E.A Mask launched in 2012), evolving into a trusted brand that’s gained its rightful place within our homes. That’s close to two decades of protecting families – just like your own.

5 x LOWER. Where global leader and international safety authority, the World Health Organization (WHO) classifies 0.1ppm as safe, you’ll be pleased to know that ECOM products emit a steady release-rate of 0.017ppm of chlorine dioxide gas – that’s 5 TIMES LOWER than the safety threshold!

Please refer to the full product labelling for additional safety information related to ECOM & E.A Mask. We also advise you to speak with your healthcare provider if you have questions about the best treatment for your unique needs when seeking to prevent or manage symptoms or conditions.

Consistent with this advice, kindly note that as of 14 April 2020 the Multi-Ministry Taskforce has announced that it is mandatory for all persons in Singapore to wear a mask when leaving their home. Learn more at gov.sg.

To ensure that you enjoy the optimal benefits when using our products, indicate the first date of unsealing behind the product itself.

Upon opening the product packaging and coming into contact with air, when used as indicated, the EA Mask and EA Bear will have an effective period of up to 30 days. The marked date will also help to remind you when it’s time to make your next purchase. Remember, a fresh replacement is what you’ll need to enjoy the maximum benefits of ECOM E.A Bear!

Once opened, keep the E.A Mask away from water or flammable conditions. Please refer to the full product labelling for additional safety information and precautions related to the E.A Mask.

Soaking the E.A Mask in water may inhibit the proper release and dispersal rate of chlorine dioxide. We recommend that you replace the product immediately.

Once opened, keep the E.A Mask away from water or flammable conditions. When left in the wash, the E.A Mask may cause discoloration in fabrics; hence, remember to unclip the E.A Mask before popping your clothes into your washing machine. Please refer to the full product labelling for additional safety information and precautions related to the E.A Mask.

When as E.A Mask is soaked in water, its disinfectant properties may be lost, and dispersal rate of chlorine dioxide may be affected. We recommend that you replace the product immediately.

When used as directed, the ECOM Wash can effectively be used up to 120 washes within 90 days. Just simply toss 2 x ECOM Wash mesh bags into your washing machine per recommended 6kg wash cycle. After you’re done, just hang both mesh bags to dry. No muss, no fuss!

    Below are detailed instructions on how to properly operate your ECOM Room Mini:
  1. Open the sealed bag and take out the ECOM Room Mini filter screen.
  2. Slide open the back cover and insert the filter. The ECOM Room Mini filter can be used for about 90 days after opening.
  3. Open the bottom cover. Insert 4 x AA high-quality batteries. Alternatively, the ECOM Room Mini can also be powered via USB (Type-C cable).
  4. Ensure the back and bottom covers are closed.
  5. Press the single top switch to TURN ON the blue LED lamp and start operation.

AFTER SWITCHING ON. The ECOM Room Mini Air Cleaning cycle starts – with 5 seconds operation, followed by a 35-sec pause. This filtering cycle will repeat automatically. The blue LED light indicated that the fan is running and will dim off when the fan stops. No muss, no fuss!

LED LIGHT TURNS RED. If the blue LED light on the top switch turns red, it’s time to replace with a new filter and fresh batteries. It’s that easy!

E.A Mask and E.A Bear should never be used as replacements to surgical masks.

ECOM and Mamoru are deeply committed to consumer safety. Please refer to the full product labeling for additional safety information related to the E.A Mask, the E.A Bear and other ECOM products. We recommend you speak with your health care provider if you have questions about the appropriate treatment for your unique individual needs, or when seeking to prevent or manage symptoms or conditions.

Consistent with this advice, kindly note that as of 14 April 2020 the Multi-Ministry Taskforce has announced that it is mandatory for all persons in Singapore to wear a mask when leaving their home. Learn more at gov.sg.

Putting the E.A Mask or E.A Bear in your pocket and/or in your bag will affect the proper dispersal rate of chlorine dioxide and hence, reduce its effectiveness. As advised the E.A Mask can be worn as a handy clip-on; while the E.A Bear comes with a lanyard and is worn as handy clip-on; while the E.A Bear comes with a lanyard and is worn around the neck.

Where global leader and international safety authority, the World Health Organization (WHO) CLASSIFIES 0.1ppm as safe, you’ll be pleased to know that ECOM products emit a steady release-rate of 0.017ppm of chlorine dioxide gas – that’s 5 TIMES LOWER than the safety threshold!

Strong clinical evidence by leading experts around the world have shown that solid sodium chloride, the core ingredient in our ECOM range of products, when used as labelled, is a safe and potent disinfectant. ECOM is also strictly regulated to ensure its use complies with local healthcare authority requirements.

Please refer to the full product labelling for additional safety information related to ECOM.

Consistent with this advice, ECOM recommends that people speak directly with their doctor or healthcare provider if they have any questions about their individual treatment needs.

Clinical evidence and more than a decade of studies by independent scientific experts around that world continue to support the safety of our ECOM products. Using Japanese-patented technology, ECOM products are designed to consistently emit safe concentrations of chlorine dioxide at a rate of 0.017ppm, way below the 0.1ppm threshold mark by World Health Organization (WHO). ECOM is also strictly regulated to ensure its use complies with local healthcare authority requirements.

However, due to the characteristics of chlorine dioxide, at times users may sense a mild chlorine scent. During these rare occasions, you are advised against having direct contact between the E.A Mask (or E.A Bear) and your nose. Please refer to the full product labelling for additional safety information related to ECOM.

Consistent with this advice, ECOM recommends that people speak directly with their doctor or healthcare provider if they experience sensitivity or discomfort when using our products or have questions about their individual treatment needs.

E.A Mask and E.A Bear should never be used as replacements to surgical masks.

ECOM and Mamoru are deeply committed to consumer safety. Please refer to the full product labeling for additional safety information related to the E.A Mask, the E.A Bear and other ECOM products. We recommend you speak with your health care provider if you have questions about the appropriate treatment for your unique individual needs, or when seeking to prevent or manage symptoms or conditions.

Consistent with this advice, kindly note that as of 14 April 2020 the Multi-Ministry Taskforce has announced that it is mandatory for all persons in Singapore to wear a mask when leaving their home. Learn more at gov.sg.

Order

Discover how you can purchase your trusted ECOM products

You can buy the E.A Mask using our official stores – found in platforms like Lazada, Shopee and Qoo10.
Our official stores are linked below:

When shopping online for ECOM Products, be sure that the product you are buying is sold by Mamoru, and/or from our official ECOM Singapore ecommerce platforms, and is NOT listed under any other Seller name.

You may also purchase ECOM through our selective network of authorized retail partners, at OG (Albert’s Park Complex) and OG (People’s Park Complex).

Currently we’re not yet located in any other retail locations, but when we branch out, we’ll be sure to keep you up to date on our locations.

When shopping online for ECOM Products, be sure that the product you are buying is sold by Mamoru, and/or from our official ECOM Singapore ecommerce platforms, and is NOT listed under any other Seller name.
Our official stores are linked below:

It is highly recommended that you purchase ECOM products directly from ECOM Singapore c/o Mamoru, to ensure a fun and genuine customer experience.

Any order and transaction that includes unauthorized products or are placed with unauthorized third-party sellers, or vendors unaffiliated with MAMORY MARKETING Pte Ltd (“Mamoru”) are strictly not recognized. Enquires or complaints will not be honored by Mamoru as the sale is not considered to be acknowledged as a valid purchase by the brand owner and manufacturer or ECOM products from Mamoru.

TO DATE, ONLY MAMORU HOLDS EXCLUSIVE DISTRIBUTORSHIP FOR ECOM PRODUCTS IN SINGAPORE.

More information can be found here.

When shopping online for ECOM Products, be sure that the product you are buying is sold by Mamoru, and/or from our official ECOM Singapore ecommerce platforms, and is NOT listed under any other Seller name.
Our official stores are linked below:

You may also purchase ECOM through our selective network of authorized retail partners, at OG (Albert’s Park Complex) and OG (People’s Park Complex).

Currently we’re not yet located in any other retail locations, but when we branch out, we’ll be sure to keep you up to date on our locations.

View all ECOM products now.

Since the turnaround time on our ECOM products are so fast, changing an order after it’s been placed can be tricky. Because of this we recommend contacting the Help Center of the ecommerce platform from where you placed your order (via Lazada, Shopee and/or Qoo10)

We also cannot guarantee that an order is able to be cancelled. All requests for order cancellations, returns or refunds will be reviewed on a case-to-case basis – following verification of legitimate product transactions, including the appropriate channels the product was purchased from.

Shipping

Upon completion of placing your order through our official online stores at Lazada, Shopee, and Qoo10, your order will be shipped withing 1-3 working days.
In view of the current pandemic situation and the imposed Circuit Breaker measures nationwide, kindly expect additional 2-3 working days to the shipping schedule

All confirmed domestic orders (within Singapore) will be shipped and delivered within 2-5 working days – after you have received the shipped information via email or app notification from the ecommerce platform (i.e., Lazada, Shopee, and/or Qoo10) on which you made your purchase.

In view of current pandemic situation and the imposed Circuit Breaker measures nationwide, kindly expect additional 2-3 working delays to the shipping schedule.

Depending on the online store where you purchased our products (i.e., Lazada, Shopee, and/or Qoo10), the platform will send tracking information to the e-mail address associated with your order once the item has been shipped.
If you have not received your order and it have been over 5 working days, please drop us an email at ask@ecomsingapore.sg.

Others

Our privacy policy can be found here.